Refund Policy

Effective Date: July 15, 2023

At Vivof.com, we strive to provide high-quality digital services that meet our clients' expectations. However, we understand that there may be instances where you are not completely satisfied with our services. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

• Service Non-Delivery: If the digital service you purchased is not delivered within the agreed-upon timeframe, you may be eligible for a full refund.
• Substantial Defects: If the delivered service has significant defects that cannot be resolved, and the service is not usable as intended, you may be eligible for a partial or full refund, depending on the severity of the issue.
• Duplicate Payment: If you accidentally make a duplicate payment for the same service, a refund for the duplicate payment will be issued.

2. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of Mind: Refunds are not provided if you simply change your mind after the service has been delivered.
• Completed Services: Once a digital service has been delivered and accepted by you, it is considered complete and non-refundable, unless a substantial defect is identified.
• Minor Defects: If the delivered service has minor defects that do not significantly impact its use, corrections will be made, but a refund will not be issued.

3. Requesting a Refund

To request a refund, please contact us within 14 days of receiving the service at vivofcom@gmail.com with the following information:

• Your name and contact information.
• The date of purchase and service provided.
• A detailed explanation of the issue and why you are requesting a refund.

We will review your request and respond within 5 business days. If your refund is approved, it will be processed within 10 business days and will be issued to the original payment method.

4. Amendments to This Policy

We reserve the right to amend this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: vivofcom@gmail.com
Website: Vivof.com